A planning desk, not a booking engine with a phone number
MSK Tour Groups is an independent travel agency working out of Kansas City, Missouri. We arrange and ticket air travel, with almost all of our work being organised groups rather than individual travellers. We are not an airline, we are not affiliated with one, and this is not an airline’s official website.
MSK Tour Groups
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8101 N Church Road, Kansas City, MO 64158
MSK
Why groups
Individual flight booking is a solved problem. Anyone can do it in four minutes on a phone. Group travel is not solved, because the hard part is not the transaction — it is holding twenty or fifty people’s plans together over six months while the roster changes, the deposit falls due, and the organiser is doing this on top of a full-time job.
Our actual product is that somebody is watching the deadlines for you.
How we charge
Two ways, both disclosed before you commit. Airlines and inventory partners pay us commission on tickets we issue. On some bookings we also charge a service fee, which appears as its own line in the price breakdown — never folded into the fare. If there is a fee on your booking, you will see it before you confirm.
We do not take a percentage of the group’s spend on anything we did not arrange, and we do not receive anything from third parties for recommending them.
What we will not do
- We do not operate flights, employ crew, or set fare rules — the airline does all three.
- We do not sell a group product to a group that does not need one. If individual fares suit you better, we will say so.
- We do not service tickets issued by another agency or airline. Only the seller who issued a ticket can change it.
- We do not take card details by email, text or chat. Payment goes through the secure checkout only.
- We do not sell your travellers’ contact details. See the privacy promise.
Complaints
If we have got something wrong, write to [email protected] with your MSK reference and what happened. We aim to acknowledge within one business day. Where the issue is an airline’s rather than ours, we will say so plainly and tell you the right route to pursue it.